Patients Rights
  • Know the mission statement of the company and type of services provided.
  • Know your rights and responsibilities.
  • Be treated with dignity and respect, consistent with professional standards for all patient regardless of the manner of payment, race, gender, nationality and religion, culture, disability, or and any other factor.
  • Receive care that is considerate, respectful of the patients values and beliefs.
  • Receive care that is free of abuse, exploitation, retaliation, humiliation, and neglect.
  • Have patients property treated with respect.
  • Receive health care on the basis of clinical need.
  • Provided Arabic/ English interpreter, and all the language barriers will be accommodated based upon availability of translation resources.
  • End-of-life Care, that is respectful and compassionate.
  • Receive urgent care and referral to a hospital for emergency treatment when required.
  • Be referred to a specialist/ consultant for special care when there is a clinical need.
  • Receive a detailed explanation of their care, treatment and after care, in simple terms in order that the patient can fully understand.
  • Be advised in advance of the right to participate in planning care or treatment and in planning changes in care before the changes is made.
  • Informed consent for treatment procedures, interventions, concurrent services, and release of information as per HAAD Consent Policy. ( Reference PPR/ HCP/ P0003/ 07).
  • Right to request an alternative service delivery staff .
  • Receive verbal and written information about any proposed treatment and to be told if there are any alternative available.
  • Right to a second opinion or to have his/her care transferred to another physician if the patient is not satisfied with the care or opinion provided.
  • Have the freedom to choose pharmaceutical care provider.
  • Receive relevant, current and his/her understandable information concerning his/her drugs and treatment.
  • Discuss and request information related to additional drugs prescribed by the Company’s doctor, his/her specific drug therapy, possible adverse side effects, and drug interactions. Medication prescribed by the hospital’s treating physician should be discussed at the time of prescription.
  • Have drug therapy monitored for safety and efficacy and for the Company to make reasonable efforts to detect and prevent drug allergies, adverse reactions or contraindications.
  • For the Company to monitor the patient’s compliance and proper drug use and institute remedial interventions when necessary.
  • Refuse to participate in investigational, experimental, research or clinical trials.
Patients Responsibilities
  • To provide insurance information to the Company.
  • To follow the rules and regulations of the Company regarding patient care and conduct.
  • To show respect and to be courteous to the staff.
  • Not to use abusive language and or display unsocial behavior towards the staff.
  • To give accurate information about personal details and past medical history.
  • To inform medical staff of any treatments and medication that he/she is currently taking and history of allergy or of allergic reaction to any medication.
  • Notify the Company of any perceived risks in care or unexpected changes in condition, e.g. hospitalization, changes in the plan of care, symptoms to be reported, etc.
  • Notify the Company if the visit schedule needs to be changed .
  • Notify the Company of any problems or dissatisfaction with the services provided.
  • Provide a safe environment for care.
  • Follow instructions and express any concerns he/she has about his/her ability to follow and comply with proposed plan or course of treatment. The Company will make the effort to adapt the plan to the patient’s specific needs and limitation. If such changes are not recommended, the Company will inform the patient of the consequences or care alternatives.
  • Provide accurate and complete information about present complaints, past illnesses, hospitalizations, medication and other matters related to the patient’s health.
  • Know that in the event of any emergency that disrupts the Company services to the patient, the Company will make every effort to visit or telephone patient.
  • Understand and accept consequences for the outcomes if the care and services or treatment plans are not followed.