1. Criteria for admission are:
  • The patient must reside within UAE.
  • The patient must be entitled to receive covered home health services under his/her health insurance and/or as CASH basis.
  • The patient must be essentially homebound (having condition such that leaving the place of residence requires a taxing effort or is medically contraindicated), requires intermittent skilled nursing, physical therapy or occupational therapy and is under the care of a physician, who authorizes the plan of care.

2. When a telephone referral is received by the Company, a referral form is completed by a the Company’s HAAD licensed nurse. Referrals may also be received by in person or by email, fax or telephone. The referral form includes at least the following information:
  • Physician’s name, address and telephone number.
  • Patient’s identification information, e.g., name, address, telephone number, date of birth, gender, insurance information, emergency contact and telephone number.
  • Referral source.
  • Primary and other diagnosis(es).
  • Medications and treatments required.
  • Date of hospital discharge, if applicable.
  • Care or treatments to be provided, including frequency and duration.
  • Any other information reported by the referral source.

3. Each referral is evaluated by the Company’s Charge Nurse and/or Chief Medical Officer to determine the appropriateness of home care.

4. Pre-admission assessment must be made before accepting the patient for home care services.

5. All initial evaluation visits are made by a Registered Nurse, Physical Therapist or Occupational Therapist.

6. If the patient served is found ineligible for services:
  • The patient is informed as to the reasons;
  • In accordance with the choice of the patient:
    • - The family/support system is informed as to the reasons;
    • - The referral source is informed as to the reasons;
  • Recommendations are made for alterative services.

7. During the initial visit, the admitting professional will:
  • Review the plan of care with the patient/caregiver and discuss any reasonable risk associated with the proposed treatment or alternatives.
  • Provide information relevant to referring and treating physician orders and services to be provided so that patient/caregiver can give consent.
  • Obtain the patient’s signature on the consent for treatment and other required forms.
  • Verify the information on the referral form.
  • Explain and provide a copy of the Patient’s Bill of Rights/Responsibilities.
  • Explain the visit procedures to the patient and the patient’s family.
  • Provide a copy of the company’s scope of services, mission statement, office hours and how to access the on-call system.
  • Implement a comprehensive assessment of the patient, including safety and environmental assessment.
  • Develop and implement with input from the patient and family a plan of care based on the initial assessment and the physician’s orders.
  • Refer patient to other disciplines (PT, OT), as appropriate.
  • Obtain past medical information, as appropriate.
  • Obtain and implement the physician’s orders.
  • Submit the completed admission paperwork to the Charge Nurse and/or Chief Medical Officer for review.